Privacy Policy

Introduction
LLM Tracker is a service published by SEOpital (SAS with capital of €1,000, SIREN 929 394 435), a company specializing in the development of natural SEO tools and AI presence analysis on large language models.

We are committed to protecting your privacy and handling your personal data transparently, in compliance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

1. Data Controller

The data controller is:

SEOpital
SAS with capital of €1,000
SIREN: 929 394 435
Head office: 5 rue Pleyel, 93200 Saint-Denis, France
Legal representative: Idriss KHOUADER, President
Contact: contact@llm-tracker.com

2. Data Collected

2.1 Identification Data

• First name

• Email address

• Company name

• Encrypted password

2.2 Usage Data

• Tracking projects created

• Brands and domains monitored

• Configured search queries

• Analyses run and results obtained

• Analysis and report history

• Notification preferences

• Credit consumption

2.3 Technical Data

• IP address

• Browser type and version

• Operating system

• Pages visited and duration

• Approximate geolocation (country/region)

• Cookies and trackers

2.4 Payment Data

• Billing information

• Transaction history

• Payment status

Note: We never store your full bank details. Payments are processed securely by our PCI-DSS certified partners.

3. Purposes of Processing

• Service delivery

  • Account creation and management

  • AI presence analysis

  • Generation of personalized reports

• Service improvement

  • Enhancement of analysis algorithms

  • UX optimization

  • Development of new features

  • Performance monitoring and optimization

• Communication

  • Technical support messages

  • Product updates and announcements

  • Marketing communications (with your consent)

  • Service-related communications

• Legal obligations

  • Accounting and tax compliance

  • Fraud prevention and detection

  • Dispute management

  • Data protection compliance

4. Legal Basis for Processing

• Contract performance: Processing necessary to fulfill our service agreement

• Legitimate interest: Service improvement and fraud prevention

• Consent: Marketing communications and performance cookies

• Legal obligation: Accounting, tax, and legal compliance

5. Data Sharing

5.1 Technical Partners

We may share your data with trusted third parties only in the following cases:

• Cloud hosting: Secure infrastructure hosting

• Payment processors: Secure payment handling

• Email service providers: Service and marketing communications

• Analytics tools: Platform performance analysis and optimization

5.2 International Transfers

Some partners may be located outside the EU. In such cases, we ensure adequate protection via appropriate safeguards (standard contractual clauses, adequacy decisions).

5.3 Legal Requirements

We may be required to disclose your personal data in response to lawful requests by public authorities or to comply with legal obligations.

6. Data Retention

7. Your Rights

• Right of access & rectification: View and update your personal data in your account or by contacting us.

• Right to erasure: Request deletion when data are no longer necessary.

• Right to portability: Receive your data in a structured format or transfer it to another provider.

• Right to object: Oppose data processing for legitimate interests, including direct marketing.

How to exercise your rights:

• Log in to your account and update your information directly.

• Contact our Data Protection Officer at privacy@llm-tracker.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption in transit (HTTPS/TLS) and at rest

• Strong authentication and access controls

• Intrusion monitoring and detection

• Regular backups and continuity planning

• Staff security training

• Regular security audits

9. Cookies & Trackers

9.1 Essential Cookies

Necessary for site functionality and cannot be disabled:

• Session and authentication cookies

• Security cookies

• Preference cookies (language, etc.)

9.2 Performance Cookies

Help us improve our service (require your consent):

• Audience analytics cookies

• Performance measurement cookies

• A/B testing cookies

Cookie management:
You can modify your cookie preferences at any time via your browser settings or our consent manager (linked in the footer).

10. Policy Changes

We may update this privacy policy to reflect service or regulatory changes.
Significant changes will be notified by email and/or via a platform message. The updated version, with its modification date, will remain available on this page.

11. Contact Information

For any questions about this privacy policy or your data:

Data Protection Officer
Email: privacy@llm-tracker.com
Address: SEOpital – 5 rue Pleyel, 93200 Saint-Denis, France