Terms of Service

Terms of use of the LLM Tracker service and rights and obligations of users

Last Updated : 09 juin 2025

Preamble

These General Terms of Use (hereinafter 'GTU') govern the use of the LLM Tracker service published by SEOpital (SAS with capital of €1,000, SIREN 929 394 435), a company specialized in the development of natural referencing tools and presence analysis on artificial intelligence models.

Use of the LLM Tracker service implies full acceptance of these GTU. If you do not accept these conditions, we invite you not to use our service.

1. Definitions

"Service" or "LLM Tracker":
SaaS platform for analyzing presence on artificial intelligence models accessible at app.llm-tracker.com
"User" or "Client":
Any natural or legal person using the LLM Tracker Service
"Editor" or "SEOpital":
SEOpital company, publisher of the LLM Tracker service
"Account":
User's personal space on the LLM Tracker platform
"Credits":
Consumption units allowing to launch analyses on the platform
"AI Models":
Third-party artificial intelligence systems analyzed by the Service (ChatGPT, Claude, Perplexity, Gemini, etc.)

2. Service Purpose

LLM Tracker is a SaaS platform allowing businesses and professionals to:

  • Monitor their presence on AI models
  • Analyze mention sentiment
  • Track visibility evolution
  • Compare with competition
  • Receive detailed reports
  • Configure personalized alerts
  • Optimize content strategy
  • Export analysis data

3. Access Conditions

3.1 Eligibility

The Service is accessible to:

  • Natural persons of legal age (18 years old)
  • Legal persons through their legal representative
  • Having legal capacity to contract
  • Having accepted these GTU

3.2 Account Creation

Using the Service requires creating an Account with the following information:

  • Valid email address
  • First and last name (or company name)
  • Secure password
  • Acceptance of GTU and Privacy Policy

The User commits to providing accurate information and keeping it up to date.

4. Terms of Use

4.1 Compliant Use

The User commits to using the Service:

  • In accordance with these GTU
  • In compliance with applicable laws and regulations
  • Loyally and in good faith
  • For legitimate professional purposes
  • Without infringing third-party rights

4.2 Prohibited Uses

It is strictly forbidden:

  • To use the Service for illegal or fraudulent purposes
  • To attempt to bypass security measures
  • To perform reverse engineering
  • To resell or redistribute the Service
  • To automate usage abusively
  • To create fake accounts or impersonate an identity
  • To damage SEOpital's reputation

5. Pricing and Payment

5.1 Pricing Model

LLM Tracker operates on a freemium model with three paid subscription plans and one custom plan designed to meet various user needs.

Free Offer

  • • 5 free analysis credits
  • • Basic features
  • • Email support

Paid Subscription Plans

  • • Additional credits
  • • Advanced monitoring, real-time alerts, custom reports, API access, priority support
  • • Priority support

5.2 Payment Terms

Payments are made by credit card via secure payment processors. Prices are expressed in euros including tax and include applicable VAT. Annual subscriptions offer a 2-month discount.

An invoice is automatically issued and sent by email after each transaction.

6. Responsibility and Warranties

6.1 SEOpital's Responsibility

SEOpital commits to providing the Service with diligence but reminds that:

  • Analyses are based on data from third-party AI models
  • Service availability is not guaranteed at 100%
  • Results may vary depending on AI models
  • No commercial result guarantee is given

SEOpital's liability is limited to the amount of sums paid by the User during the 12 months preceding the event giving rise to the damage.

6.2 User's Responsibility

The User is responsible for:

  • Using their login credentials
  • Account security
  • The use made of obtained data
  • Respecting intellectual property rights
  • Any consequence of non-compliant use of the Service

7. Intellectual Property

7.1 SEOpital's Rights

All elements of the Service (software, databases, texts, images, logos, etc.) are protected by intellectual property law and belong to SEOpital or its beneficiaries.

7.2 Usage License

SEOpital grants the User a personal, non-exclusive, non-transferable and revocable license to use the Service for their own needs.

7.3 Analysis Data

Reports and analyses generated remain the property of the User. SEOpital may use anonymized data for Service improvement purposes.

8. Duration and Termination

8.1 Duration

These GTU come into effect upon acceptance by the User and remain applicable as long as the User uses the Service.

8.2 Termination by User

The User can delete their account at any time from their personal space. Deletion results in permanent loss of data associated with the account.

8.3 Termination by SEOpital

SEOpital may suspend or terminate an account in case of:

  • Non-compliance with these GTU
  • Fraudulent use of the Service
  • Non-payment of amounts due
  • Behavior damaging to SEOpital

A 15-day notice will be granted except in case of serious fault.

9. Personal Data Protection

The processing of personal data is governed by our Privacy Policy which is an integral part of these GTU.privacyPolicy.

The User has rights over their personal data which they can exercise by contacting: privacy@llm-tracker.com

10. GTU Modifications

SEOpital reserves the right to modify these GTU at any time. Modifications take effect upon their publication on the Service.

Users will be informed of important modifications by email and/or notification on the platform. Continued use constitutes acceptance of the new conditions.

11. Applicable Law and Jurisdictions

These GTU are governed by French law. Any dispute relating to their interpretation or execution falls under the exclusive competence of the courts of Bobigny.

Prior to any contentious recourse, the parties will strive to resolve their differences amicably.

In accordance with regulations, consumers may resort to conventional mediation procedure or any other alternative dispute resolution method.

12. Contact and Support

For any question regarding these GTU or the Service:

SEOpital - Email: contact@llm-tracker.com - Support: support@llm-tracker.com - Address: 5 rue Pleyel, 93200 Saint-Denis, France - SIREN: 929 394 435

GTU Acceptance

By using the LLM Tracker Service, the User acknowledges having read, understood and accepted the entirety of these General Terms of Use as well as the associated Privacy Policy.